Refund policy

At Flvo, we are committed to delivering premium-quality products designed for everyday style and functionality. Your satisfaction is extremely important to us. If you are not completely satisfied with your purchase for any reason, we offer a straightforward, transparent, and hassle-free return process.

1. Return Window

We proudly provide a 30-Day Return Policy. You may request a return within 30 days from the date your order is delivered. Unfortunately, requests made after the 30-day return period has expired cannot be approved for a refund or exchange.

2. Eligibility for Returns

To be eligible for a return, your item must meet all of the following requirements:

  • The product must be unused, unworn, and returned in the same condition in which it was received.
  • It must be returned in its original packaging.
  • All original tags, accessories, and informational inserts must be included.
  • A valid proof of purchase or order confirmation is required.

Please Note: Returns that do not satisfy these conditions may be declined and returned to the customer.

3. Return Shipping Costs

We believe in maintaining fair and transparent policies for every customer.

  • Defective, Damaged, or Incorrect Items:
    If you receive an item that is damaged, defective, or different from the product you ordered, Flvo will pay 100% of the return shipping costs. We will provide a prepaid return shipping label and offer either a full refund or a complimentary replacement.
  • Customer Remorse / Change of Mind:
    If you wish to return a product because you changed your mind, selected the wrong size or style, or no longer need the item, you will be responsible for the return shipping charges.

4. Restocking Fees

We strive to keep our return process affordable and customer-friendly. Therefore, Flvo does not charge any restocking fees.

Restocking Fee: $0.00

5. How to Start a Return

Starting a return is simple. Please follow these steps:

  • Step 1 – Contact Us:
    Email support@flvo.shop with your Order Number, the reason for your return request, and clear photos of the product (photos are required for damaged or defective item claims).
  • Step 2 – Receive Instructions:
    Our customer support team will review your request and respond within 24 hours with return authorization and detailed return instructions.
  • Step 3 – Ship Your Item:
    Securely pack the item in its original packaging and send it to our official return address:

Flvo Returns
3503 W Alberta Rd,
Edinburg, Texas 78539,
United States

6. Refund Process

After we receive and inspect your returned item:

  • We will notify you by email whether your refund request has been approved or declined.
    If approved, your refund will be issued to your original payment method.
  • Refund Processing Time: Please allow up to 7 business days for your financial institution or credit card provider to complete and post the refund to your account.

7. Exchanges

The quickest way to receive a different item is to:

  • Return the original product using the process described above.
  • Once your return has been accepted, place a new order for the item you would like instead.

8. Non-Returnable Items

For safety and hygiene reasons, the following products cannot be returned:

  • Personalized, engraved, or custom-made products.
  • Products identified as "Final Sale" at the time of purchase.

Need Help?

If you have any questions about this Refund & Return Policy or need assistance with your return request, our support team is always happy to help. Please contact us using the information provided on our Contact Us page